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Frequently Asked Questions

ORDERS

Q: How do I place an order?
A: Place an order online at livelaughingman.com or call 212-680-1111.

Q: Who can I contact for issues with my order?
A: Email [email protected] or call 212-680-1111.

Q: What is your refund and exchange policy?
A: Our general philosophy is ALL BE HAPPY. We will work with you to address any issues.

SHIPPING

Q: When should I expect my shipment?
A: USPS priority shipping takes one to three days in the U.S. International shipping ranges from a few days to a week or more depending on the country.
Express shipping in the U.S. takes one to two days. Express shipping outside of the U.S. expedites shipping and depends on the country.

Q: Who do I contact for missing packages?
A: If you created an account to track your order history, each order has a tracking number associated with it. If you did not create an account, email [email protected] or call us at 212-680-1111.

Q: Do you ship packages to PO boxes?
A: Yes, we ship orders to PO boxes.

Q: Do you ship packages to military addresses?
A: Yes, we ship orders to military addresses.

COFFEE/TEA

Q: How fresh is the coffee?
A: Our coffee is fresh roasted and packed immediately into nitrogen flushed bags with degassing valves. As soon as you cut open a bag of whole beans, the coffee is best within two weeks. To preserve the flavor, we recommend that you grind only the amount that you need to brew. A bag of ground coffee will last a shorter period of time than a whole bean order.
We roast small batches of beans in our onsite lab and complete larger roasts at our commercial green facility.

Q: How do you process your decaf coffee beans?
A: We use the direct solvent method for the best tasting decaf. If you are concerned about the chemical used in the process, it completely burns off from the heat of roasting.

Q: What is the best way to store coffee?
A: Keep the coffee in a sealed bag at room temperature. Don't freeze or refrigerate the beans. We recommend buying an airtight container to store the open bag.

JOB INQUIRIES

Q: Do you have any openings?
A: We are always looking for new baristas. Send your resume to [email protected]. As more specialized staff is required, we will post announcements.

NEW PRODUCT PROPOSALS

Q: How do I bring a potential product for the Laughing Man brand to your attention?
A: Email [email protected] with a description and your contact information. You can send samples to the business office:


Laughing Man
184 Duane St
New York NY 10013

If we are interested in your ideas or products, we will contact you.

 

PRODUCT FEEDBACK

Q: How do I provide feedback or suggestions on your existing products?
A: We welcome feedback from the Laughing Man community at [email protected].

RETAIL MARKETPLACES

Q: Where are your retail locations and what are the hours?
A: See the bottom of each page on laughingmancafe.com for information on our cafes.

HUGH JACKMAN'S ROLE

Q: How is Hugh involved?
A: Hugh is not only our spokesperson but also one of the founding members of the foundation. He is highly involved in its growth and direction and views Laughing Man as an endeavor close to his heart.

We love to meet each and every fan of Laughing Man. Unfortunately, we cannot accept any mail on behalf of Hugh. Please send fan mail instead to this address:

Hugh Jackman
Rogers & Cowan
8687 Melrose Avenue
7th Floor
Los Angeles, CA 90069

 

PRESS

 

Q: Who do I contact for media inquiries?
A: For all press and interview inquiries, email [email protected]